We bought a dedicated server from alexhost.com to host our game server, which currently has about 40k daily users. Today, out of nowhere, they suspended our server with no prior notice.
This server has our DNS setup and domain connected, and we didn’t have any issues before on a VPS setup. We also haven’t received any emails from them warning us about any problems. Now they’re saying we can’t even access the server to get our backups.
Has anyone else experienced this? Any advice?
This is their reasoning for suspending the server:
They claim we violated some service agreement terms, pointing to a UCEPROTECT-Level3 listing.
Edit: We don’t use this server for mail; it’s just a REST API service.
Edit 2: When we asked for clarification, they said:
“If you violate our policy, we’re not obligated to notify you. We verify services before suspending, and this server won’t be reactivated.”
Whether UCE is reliable or not doesn’t change that it does flag spam. If you’re listed, it means something on your server got flagged as spam.
It can be a real hassle to get delisted. Unfortunately, this could be why your provider suspended the account. This isn’t about them; it’s likely your server ended up flagged because it was sending spam.
@HostingHero2
Exactly. If you’ve got a big user base, and didn’t set up proper server security, it’s easy to get compromised. Sounds like the server might have been hijacked for spam.
It’s common. You might want to consider a managed service or hiring someone with expertise in securing and maintaining game servers.
It’s as secure as you configure it to be. Security issues often come from things like outdated plugins or poorly written API code rather than the server itself.
UCEProtect is questionable at best. A Level 3 listing means the entire provider’s ASN got listed, so it’s not necessarily tied to your specific IP.
You could try asking for a review from a senior support member. There’s documentation showing that UCE often pushes for paid delistings, but it doesn’t always mean there was real abuse.