My goal was to register with Interserver for a basic hosting account for a very modest local company website.
It seems that they have a price lock guarantee that prevents price increases. Upon attempting to pay for the hosting, I was informed that the cost will escalate to $7 per month after a year. When I used their live chat feature, they were really impolite and did not clarify what they meant by “price lock.” Even though I was being really kind, they ended up ending the chat and stopped responding.
Subsequent chats they just cancelled the chat without answering my question. I thought they were busy originally and gave them some time to reply, but the chat just ended.
Seems like they don’t really care about customer support?
Based on your experience, the customer support at Interserver raises concerns. Here are some issues to note:
Red Flags:
Price Lock Mismatch: Their price lock guarantee not matching the $7 increase after a year is troubling.
Unhelpful and Rude Live Chat: Ending a chat without addressing your question, especially after polite interaction, reflects unprofessionalism and poor customer service.
Actions to Consider:
Review Interserver’s Terms of Service: Read through their terms, especially focusing on the price lock guarantee section. Look for any hidden conditions or fine print related to price increases.
Explore Alternative Web Hosting Providers: Consider other providers known for competitive rates and excellent customer service such as:
Bluehost
HostGator
DreamHost
A2 Hosting Ensure the provider you choose offers transparent pricing, positive customer reviews, and features that meet your website’s requirements.