Before purchasing hosting from Namecheap, I confirmed with at least two employees via live support that there would be no issues running Laravel commands, Laravel queues, or any restrictions on their hosting. I explicitly stated that I was leaving my current hosting provider due to restrictions, and Namecheap assured me that all Laravel projects and commands would run smoothly without any problems.
However, after purchasing the hosting, I quickly discovered that cron jobs were limited to running once every 5 minutes. Although this wasn’t a major issue at first, as Laravel schedules can be managed independently, things have since escalated.
Two months later, I received an email from Namecheap stating that I had violated a rule related to “Number of (simultaneous) Processes Failed,” which doesn’t even appear on their legal pages. They blamed “zombie processes” and instructed me to block them, but without sudo access, it’s not something I can fix. After a frustrating email exchange, they resolved it by changing the "artisan queue
" command to “artisan schedule,” which temporarily fixed the issue.
Today, I received another email from Namecheap, accusing me of configuring cron jobs to run more frequently than every 5 minutes, which violates their Acceptable Use Policy. They adjusted the settings themselves and threatened to suspend my account if I tried to change them back.
In other words, Namecheap doesn’t seem to understand the difference between a cron job and a Laravel worker, and they’re imposing arbitrary rules that weren’t disclosed upfront. They’ve sent me threatening emails, removed commands they previously implemented, and overall, the experience has been a nightmare.
It wasn’t like this until they got my money. While I’m not after a refund, the way they’ve handled this is disgraceful. Given that it took me a week to migrate my clients and I’ve already invested in domain costs, I won’t make any changes for now. But I’ll be moving to another hosting provider as soon as possible.
I absolutely do not recommend Namecheap.