I created a website for my portfolio. During good times, it loads in 1-3 seconds, but during the day, it can take up to 30 seconds to load, making it practically unusable. It only has 2 pages, nothing too demanding.
I tried talking to customer support, but they said they couldn’t replicate the problem and asked me to do some tests. I did, and the tests showed the problem, but their response was still “I can’t replicate this problem,” and they closed the ticket, saying I could reopen it if I wanted to.
The whole exchange was very bizarre. It felt like I was talking to someone on a different planet.
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Many have tried Siteground and found their service lacking, yet subscriptions keep pouring in like flies to honey. Most online reviews are heavily biased as Siteground pays up to €75-80 per referral. Their basic support is often subpar, though this is a common issue across providers. Insist on speaking to a senior support member or consider switching to a host that prioritizes client satisfaction. For the tech-savvy, setting up a LAMP stack on a VPS for as little as $3 per month can deliver performance levels ten times better than what Siteground offers.
Since last week, I’ve been experiencing problems I never had before. The support quality is declining, and overall, SiteGround’s quality is deteriorating. I’m baffled by their recent actions. I advise avoiding them; it’s perplexing how a once-excellent company can decline so rapidly in just a few weeks.