An organization I work with entrusted multiple websites to InMotion Hosting, and they recently called us in a panic because their sites were down, and they couldn’t get a response from InMotion. I thought they had been down for maybe 15 minutes—nope, two whole days! Unbelievable. We stepped in to help, but the experience was a disaster.
First, getting in touch with InMotion support was a nightmare. I was 24th in line and had to opt for a callback. In the meantime, we built a temporary site on a more reliable host (which, clearly, isn’t InMotion). After six hours, they finally called back, but the person on the phone had no access to useful information or solutions.
The websites remained down for 48 hours with no communication from InMotion. After 30 years in this business, I’ve never encountered a hosting company as indifferent, incompetent, and inaccessible. If you’re thinking of using them for anything important, I highly recommend avoiding them at all costs.
Sorry to hear about your experience. I’ve been with InMotion for over 15 years and never had an issue—they’ve always provided quick and helpful customer service.
Eden said:
Sorry to hear about your experience. I’ve been with InMotion for over 15 years and never had an issue—they’ve always provided quick and helpful customer service.
It’s strange to hear that, considering our sites have been down for nearly three days now with zero response from support.
In my 30 years in the business, I’ve never encountered a hosting company as bad as this.
The reality is, most hosting companies operate this way—especially the ones that offer lower prices. If you want fast, quality support, you’re going to have to pay more for it. Companies like InMotion attract customers with low prices, but they can’t sustain quality support at those rates.
@Christopher
I agree, but hosting companies like InMotion should be transparent about their poor support. They lure customers in with low prices and don’t deliver on their promises, which is misleading.
InMotion used to be amazing 15 years ago. I remember being on a 12-hour support call to upgrade WordPress versions with them, and they were super knowledgeable. But after COVID hit, they started buffering access to their top techs, and things went downhill from there.